Refund and Returns Policy

We want you to feel confident in every order. If something is not right, we will work with you to make it right.

This policy applies to purchases made on cozedolce.com.

Returns are accepted within 30 days of delivery.

Items must be unused, unopened, and in original packaging to be eligible for return.

Opened or used grooming products are not eligible for return for hygiene and safety reasons.

Gift cards and final sale items are not returnable.

If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos so we can help.

Once your return is received and inspected, approved refunds are issued to the original payment method.

Please allow 5-10 business days for your bank or card provider to process the refund.

Original shipping charges are non-refundable.

Return shipping costs are the responsibility of the customer unless the return is due to our error.

We do not offer direct exchanges at this time. If you need a different item, please place a new order after your return is approved.

Email info@aixff.com with your order number and reason for return. Our team will send return instructions.

We may update this policy periodically. The effective date at the top reflects the latest version.